Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
What materials are used in Tivoli Jewelers pieces?
We use only high-quality materials, including 14K and 18K solid gold, sterling silver, and ethically sourced GIA-certified diamonds and gemstones.
Do you offer international shipping?
Yes, we ship worldwide. Domestic orders within the US are shipped via insured priority mail, while international shipping rates and delivery times vary by destination.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags intact. Custom-made pieces are final sale.
How can I find my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a free physical ring sizer to be mailed to your home to ensure a perfect fit.
Do you provide jewelry appraisals for insurance?
Yes, all purchases over $500 come with a complimentary formal appraisal document detailing the specifications and replacement value of your jewelry.
Can I customize an existing design?
Absolutely. We specialize in bespoke jewelry. You can contact our design team to modify an existing style or create a completely unique piece from scratch.